冰碛谷社区学院案例研究

Moraine Valley Community College (MVCC) is located in Chicago’s southwestern suburb of Palos Hills, 伊利诺斯州. 成立于1967年, 这所学校招收了34名学生,000 students serving 26 communities annually 和 is one of the largest community colleges in the state.

Susan G. is the 网络运营总监, Computing 十大赌博正规老平台 和 Telecommunications. 她监管所有有线和无线网络, 虚拟十大赌博正规老平台器环境, 存储, 电信, 和ERP基础设施. These responsibilities also include email 和 other critical applications.

冰碛谷社区学院的挑战

女士. G.’s team, it was pertinent to find a hardware support solution that would fit shrinking budgets. MVCC maintains two separate 存储 Area Network (SAN) environments that supports the college’s ERP system 和 other applications. 尽管女士. G有一个团队成员可以 支持IBM AIX在美国，找到一名支持硬件的工作人员是一项挑战.

“The biggest challenge the college currently has is supporting two separate environments. Finding the right talent to support AIX 和 the IBM SAN environment is difficult. It is hard to compete with salaries offered in Corporate America for this talent. 结果是, we seem to always be short of staff to support the most critical applications on campus,” Ms. 克说.

Another factor that played into MVCC’s challenges was an affordable Service Level Agreement. Ms. G. 说:“我们的理想 硬件维护方案为24 × 7 × 4 小时响应时间. This can be very expensive when dealing directly with the original equipment manufacturers.”

With the need to support their SAN environments, 和 with a limited budget, Ms. G. 开始研究其他支持方案. A former employee of MVCC had previous experience with third-party maintenance providers 和 was introduced to Park Place Technologies.

选择派克坊科技

Having never used any third-party maintenance providers for its data center hardware, MVCC researched several third-party maintainers 和 collected other competitive quotes as required by the college. 预算上的灵活性不是一个选择. 当MVCC转投Park Place Technologies时, the initial decision was based primarily on price 和 flexibility.

“公园广场的解决方案很方便. Park Place worked along with MVCC to determine the right coverage for the variety of equipment we covered. They responded with a price point 和 SLA that the college was comfortable with, 所以我们选择了他们而不是其他供应商,” Ms. 克说. “公园广场的解决方案很方便. Park Place worked along MVCC to determine the right coverage for the variety of equipment we covered. They responded with a price point 和 SLA that the college was comfortable with, 所以我们选择了他们而不是其他供应商.”

Susan G.
网络运营总监

案例研究要点

保持对设备生命周期的控制

与OEM相比，节省了70%的维护成本

为使用寿命结束的设备提供了另一种选择

低总拥有成本

公园地点差异

Since starting their partnership with Park Place Technologies as a third-party maintenance provider, Ms. G. 和 her staff have been satisfied with their IBM 存储 equipment support. Some significant considerations that played a part into why MVCC continues to use Park Place Technologies as its hardware maintenance 和 support provider include:

获得行政便利

One of the major factors of choosing Park Place Technologies for MVCC was the endless flexibility it provided for its 客户. “Park Place was willing to do whatever it was that we thought we needed—whether it is certain coverage on parts of the environment or different coverage on 存储 和 some of the physical servers we support. 这是完全的灵活性。. G. 说.

灵活性也延伸到了他们的合同中. With Park Place Technologies, MVCC could add or delete equipment at any time. “Not locking us into long contracts allowed us to be comfortable in making decisions on our 存储 equipment moving forward. 这是巨大的!” Ms. G. 添加.

获得特殊支持

对于MVCC来说，获得支持是快速而无痛的. Although support calls were few for its IBM 存储 environment, Ms. G.’s team member attested to the fact that the response from Park Place was quick 和 the field engineers were able to provide the MVCC IT team the appropriate solutions 和 documentation related to any issues it was having with its IBM 存储 devices.

节省70%的维修费用

Moraine Valley County Community College has saved about 70% in maintenance 和 support costs compared to st和ard OEM maintenance. This significant cost savings allowed peace of mind for budget concerns by Ms. G. 以及MVCC的IT团队.

Park Place Technologies的未来

Ms. G 和 her team look to continue 和 exp和 their partnership with Park Place Technologies.

“Park Place has been very responsive to the needs of the college. They are proactive in their support 和 have lived up to their SLA. 幸运的是, 我们的IBM硬件没有出现太多问题, but we know we can count on Park Place to respond quickly to our needs,” Ms. G. 说. “Park Place has been very responsive to the needs of the college. They are proactive in their support 和 have lived up to their SLA. 幸运的是, 我们的IBM硬件没有出现太多问题, but we know we can count on Park Place to respond quicky to our needs.”

Susan G.
网络运营总监

关于柏居科技

Park Place Technologies is your global data center 和 networking optimization firm. 由世界上最大的现场工程团队提供动力, 我们拥有一支强大的高级工程师团队和充足的员工队伍, 24x7x365企业运营中心, we offer a robust portfolio of IT solutions to optimize networking 和 data center Uptime 和 performance. 我们的十大赌博正规老平台包括 第三方数据中心硬件维护, 数据中心专业十大赌博正规老平台, 基础设施管理十大赌博正规老平台, 网络性能监控 和 IT硬件销售. 通过我们独特的和完全集成的DMSO(发现, 监控, 支持, 优化方法, 客户 enjoy streamlined infrastructure monitoring 和 management, 成本效益, 更少的混乱, 和 faster mean-time-to-resolution – ultimately providing the freedom to think bigger. Park Place’s industry-leading 和 award-winning services include Park Place Hardware Maintenance™, 公园广场专业十大赌博正规老平台™, 侨福管理十大赌博正规老平台™, Entuity软件™和Curvature Hardware销售.

欲了解更多信息，请访问 microcythemia.ifilm-tech.com. Park Place is a portfolio company of Charlesbank Capital 合作伙伴 和 GTCR.